Provvista Specialty Foods

3305 NW Guam St.
Portland, Oregon 97210
Phone: 503-228-7676
From outside Portland: 800-892-0321
Fax: 503-228-7979

Office Hours

These are the times we answer the phones. We do not use a message machine after hours, except over the weekend.

Monday - Thursday 8:00 AM to 4:30 PM
Friday - 8:00 AM to 3:00 PM

Will Call

The will call desk is open the same hours as listed above, but is closed from 12:00 PM to 12:30 PM, Monday-Friday for lunch.

Will call minimum order: $100.00
Will call orders should be placed by noon the day before the order is to be picked up at Provvista. Our order cut off (for add-ons) for next-day will call orders is 3:00 PM.

In order to be considered a delivery customer we require regular weekly orders and that your business be in close proximity to one of our established delivery routes. Please speak with our sales manager, Ben Savery, if you have any questions.

Please note: We do not deliver to residential addresses.
Please call or fax your order by noon the day before it is to be delivered.
Our order cut-off (for add-ons) for next-day service is 3:00 PM.
For Monday delivery, orders may be called in Friday, sent via fax (503-228-7979), or left on voicemail over the weekend. Provvista does not accept orders via fax or voicemail Monday through Thursday evenings.

Deliveries

Provvista Specialty Foods has a $200 minimum for delivery and a $100 minimum for will-calls and/or UPS shipments (for customers outside our delivery areas). See footnotes for exceptions. Delivery areas include:

Route	Day(s)
Beaverton Central	Tuesday/Thursday
Beaverton/Raleigh Hills	Tuesday/Friday
Bend/Sisters/Sunriver ^{(1) (7)}	Thursday/Friday
Coast ⁽²⁾	Wednesday
Columbia Gorge ⁽⁷⁾	Wednesday
Eugene ^(3),(4)	Tuesday/Wednesday/Thursday
Hillsboro	Tuesday/Friday
Portland ⁽⁵⁾	Monday - Friday
Salem, Corvallis, Albany	Wednesday
Seattle ⁽⁶⁾	Tuesday/Wednesday
Seattle ⁽⁶⁾	Thursday/Friday
Tualatin/Lake Grove	Tuesday/Thursday
Vancouver, WA	Monday/Wednesday/Friday
West Linn/Lake Oswego	Tuesday/Thursday
Wine Country	Thursday

Bend delivery day/time will depend on driver's schedule each week. Orders must be submitted by Wednesday.
Coast route limited to area between Astoria and Nehalem.
Please note all Eugene orders must be in by noon.
Please inquire with a salesperson regarding delivery days for specific locations in the Eugene area.
Please inquire with a salesperson regarding delivery days for specific locations in the Portland Metro area.
Seattle route has limited availability. Please inquire with a salesperson regarding delivery days.
Sisters, Sunriver, and areas surrounding Stevenson, WA, have $400 minimums for delivery. We may also require higher minimums for specific addresses that fall outside our core delivery areas.

Shipping

Shipping minimum order: $100.

We endeavor to ship all orders within 2 business days. Please note that we cannot guarantee shipping duration or delivery time.
Actual shipping cost plus a $10 minimum handling fee will be added to all orders.
A charge of $5.00 (up to a maximum of $50) will be added for each additional box requiring refrigeration or special handling (fragile, glass, etc.).
Refrigerated items - with UPS Ground and/or Oak Harbor, we cannot guarantee delivery times. Therefore, generally speaking, we will not ship refrigerated items any later than Wednesday. If necessary, expedited shipment (Next Day Air) is available.

Delivery Location - Order Day/Ship Day

Oregon, Most Washington - Monday/Wednesday
Montana, Idaho, California, Some Washington - Friday/Tuesday

Credits

If you wish to receive credit on an item, we must have the product shipped back to us in the same condition as you received it. If this does not occur, Provvista reserves the right to refuse credit for the item(s).

Terms

All orders are C.O.D. unless prior credit arrangements have been made.
We accept Visa, Mastercard, and Discover.
There will be a $31 charge for all returned checks.
Past due accounts are subject to a 1.5% monthly finance charge.
Claims for damage or shortage must be made at time of receipt.
A 10% restocking fee may be applied on any returned product.
Prices are subject to change without notice.

Returns

If you wish to return an item for any reason, please call a salesperson to arrange a credit. Our drivers are instructed NEVER to pick up an item without a credit document. In most cases, we will pick up returns the next time we are delivering to your business.

Sales Assistance

If you would like to arrange an appointment with a salesperson, please call at least one day in advance. We regret that we do not have the staff to accommodate walk-in or last-minute visitors. Please speak with Ben Savery to schedule an appointment.

Provvista Specialty Foods
(503) 228-7676

Holidays

Provvista Specialty Foods will observe the following holidays in 2011/2012:

Thanksgiving - Thursday and Friday, November 24th and 25th
Christmas Eve - Monday, December 26th
New Year's Day - Monday, January 2nd
Provvista Spring Holiday - Friday, March 30th

Please check with your salesperson for possible changes to our regular delivery schedule.